Shipping Your Online Order 

Delivery & Processing Charges (D&P) 
D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but our best approximation and will vary with specific requests, such as gift box, gift wrap and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following: 

Standard Delivery 
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (CST). 

Two-Day Delivery 
If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CST). Please note two-day orders placed Friday after 12:00 noon (CST) or Saturday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. 

Overnight Delivery 
If requested, add $17.00 to standard D&P. Your order should arrive the next business day after shipping if ordered by 12:00 noon (CST). Please note overnight orders placed Friday after 12:00 noon (CST) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. 

Alaska, Hawaii, Puerto Rico and Guam Deliveries 
Add $5.00 to the applicable D&P charges for standard shipping. Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (CST). 

International Deliveries 
At this time, it is not possible to specify international destinations and U.S. territories when placing an order online. However, you may have your Madinavadache.com purchase shipped to an international address by calling 

Additional Address 
Please add $8.00 to the applicable D&P charges for each additional delivery address.

Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly.

Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Madina Vadache will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.

Orders of multiple items from different catalogs will result in D&P from the table in the most current catalog, as D&P tables may vary from catalog to catalog.

D&P may vary between catalog orders and internet orders.

Certain items requiring special delivery have D&P charges indicated in parentheses after the price. For those items only, the amount in parentheses is the total delivery charge for that item.

Certain consumer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances and other alcohol based products. Our policy is to ship these items as standard D&P to U.S. locations and to prohibit the shipping to international locations, including APO/FPO addresses, Puerto Rico and Guam.

If you request to change the destination address of a shipment in route, an additional charge may be assessed.

The following processing and delivery costs are for merchandise pictured and described on our web site; they do not apply to Catalog Quick Order purchases. For Catalog Quick Order purchases, refer to the delivery and processing chart in the catalog. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Delivery to Post Office Boxes 
Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order. 

Perishable Goods 
Certain gourmet foods are shipped via air within the contiguous U.S. only. These items cannot be delivered to PO boxes and cannot be gift wrapped. Delivery of perishables is available Tuesday through Friday only; no Saturday, Sunday, Monday or holiday deliveries. 

Drop Ship Items 
Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. 

Merchandise returned more than six months after the delivery date will be shipped back to you at your expense. 

Sale and Online Clearance Merchandise 
Must be returned within 30 days of receipt of merchandise. 
 
By Mail 
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.


Other Items 
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. 

Personalized and monogrammed orders cannot be cancelled or returned.Perishable foods are not returnable. 


All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item. 

Please allow 10-14 days for the processing of your return. 

In Store 
Madina Vadache online or catalog purchases may be returned to the Customer Service department at a full-line Madina Vadache store (excludes Last Call stores). You will receive a return acknowledgement slip, and credit will be issued once the return has been processed at the originating warehouse. Credit for the return will not be issued in the store. 

Merchandise submitted for return must be accompanied by the original packing slip in order for the Neiman Marcus store to accept it. Online and catalog merchandise cannot be exchanged for merchandise in a Madina Vadache store. 

Please allow 10-14 days for the processing of your return. 

Price adjustments

Prices are subject to change. Excluding ONLINE CLEARANCE merchandise, we offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items and ONLINE CLEARANCE items. 

We work hard to ensure the accuracy of pricing on Madinavadache.com, but despite our best efforts, pricing errors may occur.

If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Order cancellation

You may be able to cancel a Madina Vadache order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. A pickup and/or restock fee may apply. 

Personalized and monogrammed orders cannot be cancelled or returned. 

Perishable/Gourmet foods: Cancellation request must be received at least 4 days prior to the requested delivery date.